Imperial Shuttle Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our platform for car rental and hotel booking services.

1. Introduction

Imperial Shuttle provides a digital platform connecting users to verified car rental partners and hotel accommodations across Ghana. By using our website or services, you consent to the collection and use of your personal data as outlined in this policy.

2. Information We Collect

We may collect and process the following categories of personal information:

• To process and manage car rental and hotel reservations
• To verify the identity of customers and partners
• To enable secure payments and refunds
• To communicate booking updates and confirmations
• To personalise user experience and improve platform performance
• To comply with regulatory obligations
• To send promotional messages (if consented)

4. Data Security

We use industry-standard technical and organizational safeguards to protect your data from unauthorized access, alteration, loss, or misuse. This includes SSL encryption, secure servers, and restricted access controls.

5. Sharing Information with Third Parties

We may share your data with:

• Verified rental partners and hotel operators to fulfill your bookings
• Third-party service providers (e.g., payment gateways, SMS/email services) strictly for operational purposes
• Regulatory or legal bodies if required by law or in case of dispute resolution

We do not sell or rent your personal information to third parties.

6. Location Tracking

With your permission, we may collect location data to:

• Suggest nearby car rental or hotel options
• Improve trip coordination and booking accuracy
• Provide relevant support services during your rental or stay

You may disable location services through your device settings.

7. Cookies

Our website uses cookies to enhance functionality and improve user experience. Cookies help us remember your preferences, analyze traffic, and tailor content. You can manage or disable cookies via your browser settings.

8. Your Rights

As a user, you have the right to:

• Access and review your personal information
• Request correction or deletion of your data
• Withdraw consent or object to certain processing activities
• Opt out of direct marketing communications

To exercise any of these rights, contact us using the information below.

9. Data Retention

We retain personal data only as long as necessary to:

• Complete your bookings and provide support
• Fulfill regulatory and tax requirements
• Enforce legal agreements and policies

Data may be securely archived or anonymised once no longer actively needed.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. All updates will be posted on this page with the new effective date.

11. Contact Us

If you have questions about this Privacy Policy or would like to make a data request, please contact us at:

 Email: [email protected]
 Address: House No S1, Hydraform Est., Off Spintex Road, East Airport, Accra, Ghana
 Phone: +233 50 636 9101 | +233 20 815 4869