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Any questions? We would be happy to help you. Here are answers to some of our customers' and partners' most common questions.
Any questions? We would be happy to help you.
Yes. Cars must not be used for racing, illegal activities, towing, or any misuse not covered under your rental agreement.
Contact our 24/7 support or roadside assistance team. We’ll help you with recovery and may arrange a temporary replacement.
Yes. Our platform allows you to search by car model, brand, or even license plate number for faster access.
Yes. We send SMS and email confirmations, as well as reminders before pickup or drop-off.
Yes, subject to vehicle availability. It's recommended to book early for better options.
Log in to your dashboard, go to “Settings” or “Account Info,” and edit your personal or business details.
Visit our “Become a Partner” page, register your details, upload verification documents, and start listing vehicles.
Yes. You can rent vehicles suitable for road trips or tourism with flexible mileage options.
Yes. Most vehicles can travel outside the city or region. Be sure to confirm any limits with the partner before booking.
Yes. Every vehicle undergoes a full inspection process before being approved for bookings.
To rent a car, simply browse available listings, select your preferred vehicle, and complete the booking form. You’ll receive confirmation via SMS and email.
Yes. You can add a professional driver or chauffeur during the booking process. Charges depend on the car type and trip duration.
No. Imperial Shuttle connects you with verified rental partners who list their vehicles on our platform.
No. However, we offer prepaid fuel plans and full-tank delivery as an add-on.
Yes, we provide pickup and drop-off services for homes, offices, and airports. Additional charges may apply based on location.
Absolutely. We offer premium vehicles suitable for weddings, corporate events, and VIP transportation.
Yes. We can customize long-term rental plans based on your event needs. Contact us directly for a quote.
Yes. All vehicles listed must be covered by valid comprehensive insurance before going live on our platform.
Yes. Bookings cancelled at least 24 hours before the pickup time are eligible for refunds. Specific partner policies may apply.
You’ll need a valid driver’s license and a Ghana Card or passport. Additional documents may be requested for verification.
